A Closer Look

The Importance of Follow-up

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Every organization, regardless of the industry, lives or dies on their performance. Fundamentals like providing a great product or service and reliable customer service and adapting to the inevitable changes within each industry are among the best practices all experts can agree upon. But to customers, one simple act stands above the rest: The Follow-Up.

The Virtual Conference: An Interesting Trend to Watch

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As the 2020 global pandemic requires social distancing and travel restrictions, many organizations are pivoting thier conferences to a completely, online, streamed format.  Is this the beginnings of a new trend or a temporary measure to accomodate the current situation?  

Leading from Within the Tension

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What's a leader to do when there are trusted, mature advisors advocating for different directions or different methods of dealing with an issue?  Discover three tips that will help lead from within the tension.

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